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Why are these items sold only by phone?
We want to talk with you to find out if they are right for you and get to know each of our customers.
You can also make a deposit online from any of the Double Eagle or Panther parts pages and we'll call you.

Many people are interested only in the cheapest price and quality is not of concern. We insist on keeping our high quality standards. Dropping prices of our top line products simply to gain a customer who won't pay for quality doesn't maintain the brand or customer loyalty. We made the decision to offer our Double Eagle and Panther items to those people who want his or her ride to be top quality and safer for many years to come. This person recognizes "quality is the best deal" because it lasts longer and results in a lower cost and savings over the long run. Our Optima program enables us to provide top quality products and services for those who are serious about wanting the best. The Optima customer receives specialized and individualized service whenever needed at no extra cost. It's easy to order and become a special Optima member with a simple call.

Some of the more complex items like LED modulators cost somewhere in the $150 price range.
These aren't the same as the cheap modulators you find at the online parts sites or Amazon.

Optima ordering is about a simple as it can be.

Once set up an Optima customers can order without needing to fill in an order form or checkout online by making a simple one
minute phone call or directly from your Smart Phone. We quickly confirm your order and get it on the way.

We offer two different levels. Optima Standard and Optima Preferred.
Please call and we'll be glad to explain the differences.

1. Optima Standard Members receive "Optima Pricing" so they pay less. You save on your first purchase and also on
additional items or subsequent purchases.
(You're automatically enrolled in our program at no cost when making your first Optima member purchase)

2. Optima Preferred Members receive "Optima Preferred Pricing" so they pay even less. They also receive nationwide
one price "Flat Rate" shipping meaning you seldom pay for residential or extended (rural) area charges.
(There is a small one time registration fee - 9.99.) When you call we'll discuss if this level is right for you.
(Reminder - you're not required to opt for this level if you don't want to pay. (This is a one time fee. You don't pay monthly like your Amazon Prime)

Optima Members have access to specialized technical information.

Is your bike a Can-Bus model? We can usually provide you with information or assist in determining your electrical system design.

Need help identifying the exact bulb in your headlight? A simple call and we'll tell you the type.

If you ever need a copy of the wiring diagram and installation instructions call us and we'll look up the item in your records to
make sure you receive information for the correct model.

Personalized help if you need guidance making an installation or need to troubleshoot something. We'll provide you the time
you need so you're comfortable addressing an issue. Our technical support is well worth being an Optima member. If you don't
feel you'll ever need to ask for any support or other services it's a choice we leave to you. You can always purchase it later.

Installing some accessory lighting like driving lights and need some help figuring out how to accomplish the wiring, amperage
or wiring size. Maybe a relay might be required. Even though these devices aren't ours were happy to help Optima customers.
For others and dealership technicians, who sometimes don't read the instructions, wanting assistance with an installation or out
of the ordinary support we charge for this service on a per hour basis because dealers charge their customer when they call us.

Examples of things we like to share.

Wiring procedures document. A number of years ago we produced a document on proper wire sizes, wiring procedures, etc. It
provides some valuable information for the person doing his own installation of motorcycle electrical accessories. This paper is
available to our Optima Preferred members at no charge. Ask and it will be on its way.

 

Dean Baker, renowned economist - Center for Economic and Policy Research
If your competitors undercut you so that you can no longer make a profit, then you leave the market.
You don't lower price and expand your business to lose money.
(this is how jobs are lost!)

This why we stopped trying to compete in the low end and mid level markets, where we couldn't succeed selling better quality,
and began offering our top of the line Double Eagle and Panther products on a limited basis to a more discriminating customer.

Our products are not exorbitant or unreasonable in price but bear in mind they aren't intended for those looking for cheap
products and cheap price. Since they are “top of the line” they are not subject to compromise between quality and price.

© Kriss Industries Inc 2018 all rights reserved