All of our products are Kriss Krafted Quality (hand crafted) by highly experience electronics technicians. We assemble our own circuit boards, insert and solder the wiring then test each and every item for proper operation. The finished circuit is then sealed inside of our plastic box and is ready for final packaging. This production method assures your purchase is backed up with the highest quality standards and rigid inspection. We don't have our circuit boards produced in another country with cheap labor and automated machines that spit them out like popcorn. Our products are made using home town American employees. Sure, this costs more but Americans expect to be paid more. This is something we fully support as good for our society.

Kriss products are designed with features not found in other designs on the market so it's not a fair comparison to judge our products against others based on price. There are numerous motorcycle flashers available today but this doesn't mean we're all offering the same product. Sure, we could change our design, as well as quality, to fall more in line with others but this wouldn't be keeping with the standards set for ourselves when starting Kriss in the 1980's.

We are not able to employ an American work force and also offer cheap products. We realize some people don't really care where something is made or whether the job employs Americans. We know some people cannot afford high end products and have to settle for low cost which often means settling for something inferior that probably won't last nearly as long. These are market circumstances over which we have no control but when it comes to quality we do have a choice and we refuse to compromise our standards. If someone complains about price we know that "we may have to defend our prices but never have to defend our quality". Customers who buy Kriss know it means something when their products are still running 10, 15 or 20 years down the road.

One of the challenges for any company is providing long term support. We don't factor long term support into the price of our products and thus are unable to provide free lifetime support. For our customers it's not really an issue as our products have such high reliability. However, it's just too costly as well as time consuming to offer support for the guy who buys a used part on eBay for a couple of dollars and then wants us to provide him free support and wiring diagrams. This is totally unreasonable and we don't provide any help for these people.

We've put in place some procedures to help both us and "our customers" who need wiring/installation diagrams to purchase them at a very modest cost either at the time of purchase or at a later date.

We hope this provides some insight and understanding of the challenges we face in our quest to sell top quality products that do indeed "work the first time and last a lifetime".