ASSURING PARTS WORK PROPERLY



Sometimes people have a hard time getting things to work. It's generally due to a simple problem like the ones shown here.

Message 1: June 2015 - The unit does not flash. This is my 4th one from you and they've worked flawlessly, so I'm perplexed.
Taking the headlight assembly out is a big deal, so I'm stuck.
- We advised how to bench test the unit.
Message 2: Sorry , my idiocy.  Hooked up 180 out, duh! Works beautifully as usual. Thanks. Gary


P. S. July 2015 another customer called then his mechanic called. Stated modulator was barely noticeable on his Gold Wing and not acceptable. After lengthy discussion with the mechanic he was positive the modulator was installed reversed (180). The instructions are very clear, but- -


We'll let the customer tell his story. John purchased a Headlight Modulator, Spoiler Flasher and Trunk Flasher for his new Gold Wing in 2007. Ten years later everything was still working normal, as expected for Kriss products, when he purchased a new 2017 Gold Wing. As part of the sales agreement he insisted they install our products on the new motorcycle. He provided them with the part numbers and prices of each item. He picked up his new bike at the end of 2016 and rode away non the wiser. That is, until October 2017 when the headlight modulator failed. When the mechanic took the bike apart John noticed the part was marked with another companies name. He called to ask if we sell to other companies for private branding at which we said absolutely not. We know the company in question, a year is about normal. At that point he said he'd fortunately kept all the paperwork and would take up this issue with the dealerships owner. He'd been emphatic they install Kriss products on his bike because he knows they last longer than anything else on the market. It's easy to check our product reliability statistics over many years right here. About an hour later the parts manager called to order a Headlight Modulator and Trunk Flasher. Thankfully they're going to make it right.

So, let's get back to the case we've been making for years. Why would you purchase something inferior just to save a little money? In the long run it will always cost you more. Get the point! Maybe some untrusting soles think we're making an unsupported sales pitch. NO, we don't lie just to make a sale. We won't compromise our craftsmanship. Nor will we compromise our values, it's a personal issue with the owner.


 

Sometimes companies are blamed for something they're not responsible.
Unfortunately some write something negative on a forum. More than once a person has "insisted" they connected it properly. If they'd called we could have helped solve the problem. But, they don't call, won't leave a voice message or don't listen to an expert and then their mistake is blamed on someone else. It amazes even us the number of ways people have come up with to connect something incorrectly.
We offer one basic rule for getting our products to work. Read the instructions and slow down so you understand each step.

Our promise to you is we test every single item during it's construction. If we made a mistake it would be caught at that time. However, should something arise after it's installed and been working which is a legitimate warranty issue then we're the first to accept responsibility. But, we're sure going to try and assist you in pinpointing the cause which requires asking specific questions to get specific answers which usually exposes the problem. It's easy for people to overlook or ignore their own errors, especially when non-electricians are doing electrical work. They tend to make the same mistake twice. If you don't want spend the time troubleshooting something that may actually work you can always send the unit in for testing by an electrical engineer.



Electronics is not the same a bolting on a piece of chrome and requires definite troubleshooting procedures.  Yes, there are definitely do's and don'ts with electronics and we post them because not all people understand electronics.  We make these points in an effort to help people avoid extra charges when they overlook something.  We try to help people, in most cases we do, solve a problem so they don't send us something that works properly which takes time and labor to inspect.  Please keep in mind we stand behind our warranty but don't test items free of charge when they work properly. We're just trying to be helpful so people don't experience costly surprises.

You can see how reliable our products are on the warranty statistics page.

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