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ASSURING PARTS WORK PROPERLY

Sometimes people have a hard time getting things to work. It's generally due to a simple problem like the one shown below.

Message 1: June 2015 - The unit does not flash. This is my 4th one from you and they've worked flawlessly, so I'm perplexed.
Taking the headlight assembly out is a big deal, so I'm stuck.
- We advised how to bench test the unit.
Message 2: Sorry , my idiocy.  Hooked up 180 out, duh! Works beautifully as usual. Thanks. Gary


P. S. July 2015 another customer called then his mechanic called. Stated modulator was barely noticeable on his Gold Wing and not acceptable. After lengthy discussion with the mechanic he was positive the modulator was installed reversed (180). The instructions are very clear, but- -


We get unfairly blamed for a lot in which we're not responsible and some people go so far as to write something negative on a forum.
More than once a person has "insisted" they connected it properly. If they'd called we could have helped solve the problem. But, they don't call or refuse to listen to an expert and then their mistake is blamed on us. It amazes even us the number of ways people have come up with to connect something incorrectly and then we get blamed.
We offer one basic rule for getting our products to work. Use them to read the instructions and slow down so you understand each step.

Our promise to you is we test every single item during it's construction. If we made a mistake it would be caught at that time. However, should something arise after it's installed and been working which is a legitimate warranty issue then we're the first to accept responsibility. But, we're sure going to try and assist you in pinpointing the cause which requires asking specific questions to get specific answers which usually exposes a wiring error. It's easy for people to overlook or ignore their own errors, especially when non-electricians are doing electrical work. They tend to make the same mistake twice. If you don't want spend the time troubleshooting something that most likely works you can always send the unit in and pay for an electrical engineer's special testing.

This is what someone complained about so we'd like to address this issue. Your entire site is full of \"signs\" do this, don't do that.

Electronics is not the same a bolting on a piece of chrome and requires definite troubleshooting procedures.  Yes, there are definitely do's and don'ts with electronics and we post them because not all people understand electronics.  We make these points in an effort to help people avoid extra charges when they overlook something.  We try to help people, in most cases we do, solve a problem so they don't send us something that works properly and then be charged for our shop time.  Please keep in mind we stand behind our warranty but don't test items free of charge when they work properly. We're just trying to be helpful so people don't experience costly surprises.

You can see how reliable our products are on the warranty statistics page.


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